Clinic Policies

At Ova, respectful, transparent communication builds trust and supports better care. Please take a moment to review our clinic policies so we can provide you with the best possible experience and service.

Booking Policy for Returning & New Clients

  • Returning Clients (Over 6 Months Since Last Visit)


If it has been more than 6 months since your last visit, regardless of how many sessions you've previously had , you are required to book a 60-minute Initial Pelvic Floor Assessment before resuming care.

This ensures that we have an accurate and up-to-date understanding of your condition, medical history, and any changes that may have occurred since your last appointment. A new assessment allows us to personalize your treatment effectively, safely, and according to your current needs.

  • New Clients


If you're a new client to our clinic, your first step is to book a 60-minute Initial Pelvic Floor Physiotherapy Assessment. This session allows us to conduct a thorough evaluation and create a personalized care plan tailored to your goals and health concerns.

Cancellation & No-Show Policy

We kindly request that all appointment changes be made with as much advance notice as possible. This ensures we can accommodate others in need of care.

  • 48+ hours’ notice: No fee

  • 24–48 hours’ notice: 50% of the session fee will be charged

  • Less than 24 hours or no-show: Full session fee will be charged

To cancel or reschedule, please contact us:
📧 info@ovawomenshealthphysio.com
📞 Text or call: (604) 700-4844

If you’re unable to attend in person, you may request to switch your session to a virtual appointment with advance notice.

Why We Have This Policy


We typically have an average of 10–15 clients on our waitlist, many of whom are in urgent need of care and have been waiting for up to 3 weeks.
Cancellations made with at least 48 hours’ notice give us time to offer the spot to someone else. However, cancellations with less than 48 hours’ notice often result in an unused appointment, and someone who could have received care misses out.
This policy exists to help us provide timely care to as many women as possible.

Credit Card & Payment Policy

A valid credit card is required to book and confirm your appointment. This cannot be bypassed.

  • Your card will not be charged in advance

  • It will only be charged at the start of your session or if a cancellation fee applies

We Do Not Accept Cash


Please note that we do not accept physical cash payments at the clinic.

If you prefer not to have your credit card charged, you may pay by e-transfer instead. However, this must be arranged before your appointment, and the transfer must be completed before the session.

Accepted payment methods:

  • Credit card (automatically charged at the session start)

  • E-transfer (must be paid in advance)

 FAQs

  • If it has been more than 6 months since your last visit, you must book a 60-minute Initial Assessment. This ensures we can reassess your condition and provide care that reflects your current needs.

  • Cancellations under 48 hours will incur a fee. If made 24–48 hours in advance, a 50% charge of your session fee will be applied. If you cancel under 24 hours or miss your appointment, the full fee applies.

  • We usually have 10–15 patients on our waitlist. Cancelling early allows us to offer your spot to someone in need. Late cancellations or no-shows prevent others from receiving care and leave unused time in the schedule.

  • Yes, if you're unable to attend in person, you can request to switch your session to a virtual appointment. Please let us know as early as possible so we can make the change.

  • A credit card is required to secure your booking and reduce no-shows. It will only be charged at the start of your session or if a cancellation policy applies.

  • No, we do not accept cash. You can pay by credit card (automatically charged at the start of the session) or by e-transfer, which must be completed before your appointment.